Consumer Protection

Smart people fall for scams every day.

Fraudsters use good people like you, and good money transfer companies like Western Union, to steal money. The best defence is awareness and education—so you can spot the warning signs. We have developed this site to help protect you against falling victim to fraud. We have included links to important information and guides below. If you should have any questions, or are suspicious of any correspondence please contact either the Action Fraud helpline in the UK on 0300 123 2040 or Western Union’s consumer protection team on 0800 026 0309.

Common scams

Fraud comes in many shapes and sizes. Learn more so you can protect yourself.

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Wire transfer never-evers

Eight things you shouldn’t do when wiring money.

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"Don't Fall Victim" brochures

Download brochures for tips and information about protecting yourself from fraud.

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Be on guard

Learn more about what we do to help protect you from getting scammed.

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Think you've been scammed?

Report it. You can help us and, in the process, help others from getting scammed in the future.

Call our Fraud Hotline at
0800 026 0309

Forward suspicious emails to

Report to Authorities

Stay Informed

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